Delinea Premium Support – Technical Support – for Delinea Infrastructure Services Enterprise – 1 Year

Brand: Delinea | Product Line: Delinea | Model: Premium Support | Manufacturer: Delinea | Software Name: Delinea Infrastructure Services Enterprise | License Quantity: 1 system | Installation Type: Locally installed | Packaged Quantity: 1 | Coverage Period: 1 Year | Service & Support Details: E-mail consulting – 1 year, New releases update – 1 year, Phone consulting – 1 year – response time: 2 business hours – availability: 24 hours a day / Monday-Sunday – 10 named contacts / severity level 1, Phone consulting – 1 year – response time: 24 business hours – availability: 24 hours a day / Monday-Sunday – 10 named contacts / severity level 4 and 5, Phone consulting – 1 year – response time: 4 business hours – availability: 24 hours a day / Monday-Sunday – 10 named contacts / severity level 2, Phone consulting – 1 year – response time: 6 business hours – availability: 24 hours a day / Monday-Sunday – 10 named contacts / severity level 3, Web knowledge base access – 1 year, Web support – 1 year | Service Availability: 24 hours a day / 7 days a week | Service Response Time: 2 business hours | Service Sub Type: Phone consulting | Limited Warranty: Technical Support