RSA Enhanced Support – technical support – for RSA Authentication Manager Base Edition – 1 month

Brand: RSA | Product Line: RSA Enhanced Support | Manufacturer: Rsa Security | Software Name: RSA Authentication Manager Base Edition | Software Version: 8.0 | License Price Levels: 30-100 licenses | License Quantity: 1 User | Packaged Quantity: 1 | Coverage Period: 1 Month | Service & Support Details: E-mail consulting – 1 month, New releases update – 1 month, Phone consulting – 1 month – response time: 1 hour – availability: 24 hours a day / Monday-Sunday – severity level 1, Phone consulting – 1 month – response time: 10 hours – availability: 9 hours a day (8:00 AM – 5:00 PM) / Monday-Friday – severity level 4, Phone consulting – 1 month – response time: 3 hours – availability: 24 hours a day / Monday-Sunday – severity level 2, Phone consulting – 1 month – response time: 4 hours – availability: 9 hours a day (8:00 AM – 5:00 PM) / Monday-Friday – severity level 3, Web knowledge base access – 1 month, Web support – 1 month | Service Availability: 24 hours a day / 7 days a week | Service Response Time: 1 Hour | Service Sub Type: Phone consulting | Limited Warranty: Technical Support