Brand: Omnissa | Product Line: Omnissa Horizon | Model: Cloud on Azure Standard – Core | Manufacturer: Omnissa EUC Products | Software Main Type: Subscription license | Software Sub Type: Online & appliance based services – desktop virtualization | License Quantity: 50 named users | License Type: Subscription License | License Validation Period: 1 Year | Bundle Support: Production Support | Category: Online & appliance based services | Installation Type: Hosted | Packaged Quantity: 1 | Hosted Service Type: DaaS | Limited Warranty: Technical Support | Application: E-mail consulting – 1 year, New releases update – 1 year, Phone consulting – 1 year – response time: 12 business hours – availability: 10 hours a day / Monday-Friday – severity level 4, Phone consulting – 1 year – response time: 30 min – availability: 24 hours a day / Monday-Sunday – severity level 1, Phone consulting – 1 year – response time: 4 business hours – availability: 10 hours a day / Monday-Friday – severity level 2, Phone consulting – 1 year – response time: 8 business hours – availability: 10 hours a day / Monday-Friday – severity level 3, Web knowledge base access – 1 year, Web support – 1 year
