Brand: Delinea | Product Line: Delinea | Model: for Workstations Standard Edition | Manufacturer: Delinea | Software Main Type: Maintenance | Software Sub Type: Network – remote access / login control, Network – system & remote management | License Quantity: 10 workstations | License Type: Maintenance | License Validation Period: 1 Year | Bundle Support: Standard Support | Category: Networking applications | Installation Type: Locally installed | Packaged Quantity: 1 | Limited Warranty: Technical Support | Application: E-mail consulting – 1 year, New releases update – 1 year, Phone consulting – 1 year – response time: 24 business hours – availability: 9 hours a day (8:00 AM – 5:00 PM) / Monday-Friday – 4 named contacts / severity level 4 and 5, Phone consulting – 1 year – response time: 4 business hours – availability: 9 hours a day (8:00 AM – 5:00 PM) / Monday-Friday – 4 named contacts / severity level 1, Phone consulting – 1 year – response time: 6 business hours – availability: 9 hours a day (8:00 AM – 5:00 PM) / Monday-Friday – 4 named contacts / severity level 2, Phone consulting – 1 year – response time: 8 business hours – availability: 9 hours a day (8:00 AM – 5:00 PM) / Monday-Friday – 4 named contacts / severity level 3, Web knowledge base access – 1 year, Web support – 1 year
